2018-03-09
210
ІV Семестр
VІІ. Змістовий модуль „Готельний сервіс ”
Практичне заняття 1
Тема: В готелі. Резервація готелю (реєстрація і виписка з готелю).
1. Read the text. Write out the unknown words.
AT THE HOTEL
Nowadays people travel on business and as tourists much more than in the past. Accommodations as well as ratesvary from hotel to hotel. There are deluxe hotels, the most luxurious and more expensive. There are resort hotels used forentertainment or recreation. There are also a lot of motels which grew with the development of highways in America. They provide accommodation with parking space near the guests' rooms. There are hotel chains, consisting of several hotels controlled by one company having its own trademark, or logo.
Most hotels offer single and double rooms, for one and two people respectively. Of course rollways (collapsible bedson roller) can be placed in a room for other family members. If a guest requires more than one room, some hotels have finesuites consisting of several rooms.
RESERVING A ROOM
The secretary of the Ukrainian Delegation in London telephones the Tavistock Hotel to reserve a room for Mr. Kozlov.
Receptionist: Reception desk. Tavistock Hotel. Good morning.
Secretary: Good morning. This is the Ukrainian Trade Delegation. We’dlike to reserve a room for Mr. Kozlov for three nightsfrom the 20th of October.
Receptionist: Mr. Kozlov. Could you tell me what accommodation Mr.Kozlov would like to have?
Secretary: Yes, certainly. A single roomwith a private bath.
Receptionist: Just a minute. I'll see whether we have the accommodationavailable.
Secretary: Thank you.
Receptionist: Yes, I can reserve a single room with a bath from the 20th of October, for three nights.
Secretary: Thank you. What's the charge?
Receptionist: Eight pounds ten pence a night.
Secretary: Thank you. Good-bye.
Receptionist: Good-bye.
AT THE HOTEL
At about I o'clock in the afternoon Mister Kozlov arrived at the Tavistock Hotel. A hotel-porter took Kozlov's suit-case and showed him to the reception-desk. Kozlov told the receptionist that the Delegation had reserved a room in his name a few days before. The receptionist checked that and said that they could let him have a nice room on the third floor. After that the receptionist gave Mister Kozlov a form and asked him to fill it in.
Mister Kozlov wrote his name, address, nationality and occupation on the form and gave it back. Then the porter took the key to Kozlov's room and they went to the lift. In a minute they were on the third floor. The porter unlocked the door, brought in the suitcase and asked if that was all. Kozlov thanked him, gave him a tip and the porter went out. Kozlov unpacked his suit-case and rang the bell for a chambermaid because he wanted to have his suit pressed.
Chambermaid: Good afternoon, sir. What can I do for you?
Kozlov: Good afternoon. Could I have my jacket and trousers pressed?
Chambermaid: Very good, sir. I think I can do it right away.
Kozlov: Thank you. By the way, could I have an extra blanket? I'm afraid I'll be cold at night as the weather is damp today.
Chambermaid: I'll attend to it, sir.
Kozlov: Thank you. I wonder if the restaurant is open now.
Chambermaid: Yes, sir. The restaurant serves breakfast from eight to ten, lunch from twelve to two thirty and dinner from six to eight.
Kozlov: Thank you very much.
COMMENTARY
.the Tavistock Hotel ['taevistok] — гостиница "Тависток". Перед названиями гостиниц всегда употребляется определенный артикль.
... for three nights —... натроесуток
Couldyoutellme... — He могли бы вы сказать мне... Could — форма прошедшего времени от глагола сап — часто употребляется в речи как вежливая форма по отношению к настоящему времени.
apound — фунт (денежная единица). На письме фунт изображается знаком £. В фунте 100 пенсов; пенс изображается на письме буквой d. penny [peni] — ед. ч.— пенни; pennies — мн. ч. употребляется только по отношению к отдельным монетам.
pence [pens] — мн. ч., употребляется для выражения денежной суммы и пишется слитно с числительным от twopence до elevenpence, twopence [ tupans], threepence; euro — евро, общеевропейская единица валюты.
eight pounds tenpence a night — 8 фунтов 10 пенсовв cутки.
В английском языке не употребляется предлог в сочетаниях "в день", "в неделю", "в месяц" и т.д.
Не workseighthoursaday. — Он работает 8 часов в день.
Shereads 50 pagesaweek. — Она читает 50 страниц в неделю.
...in his name...— наегоимя
... they could let him have a nice room on the third floor —... онимогутпредоставитьемухорошуюкомнатунатретьемэтаже.
The porter... brought in the suit-case. — Портье внес чемодан.
Kozlov... rang the bell for a chambermaid. — Козловпозвонил (нажалкнопку), чтобывызватьгорничную.
Граматичнийматеріал:
Ex. 1. Open the brackets in Present Perfect or Past Simple:
1. I (to lose) this paper yesterday. 2. He just (to play) a game of chess. 3. Nick already (to finish) this job. 4. He never (to travel) by plane. 5. John (to buy) a house last year. 6. I (not to see) Smith since 1998. 7. I (not to see) Smith in 1998. 6. They (not to win) any matches lately.
Ex2. Open the brackets using the verbs in Present Perfect or Past Simple.
1. Look at my new dress! I (to make) it myself. 2. When you (to see) Mary? — I (to see) her last week. 3. He is not at school today, he (to fall) ill. — When he (to fall) ill? — He (to fall) ill yesterday. 4. Look at this bird-house. Mike (to make) it himself. He (to make) it last Sunday.5. He (to go) already? 6. When you (to see) him last? 7. I (not to see) him for ages. 8. His health (to improve) greatly since I (to see) him last. 9. Last night I (to feel) tired and (to go) to bed very early. 10. Where you (to spend) your holidays? 11. At last I (to do) all my homework: now I shall go out. 12. The building of the house (to begin) early in April. 13. The rain (to stop) but a cold wind is still blowing. 14. We already (to solve) the problem. 15. He (to come) a moment ago. 16. I never (to speak) to him. 17. He just (to finish) his work. 18. You (to make) any spelling mistakes in your dictation? 19. You (to see) Mary today? 20. You (to be) in the Caucasus last year? 21. Your mother (to promise) to take you to the theatre? 22. Не (to be) abroad five years ago. 23. They (to leave) England when he (to be) still a child.
Робота над текстом за профілем спрямування:
CRIMINAL LAW
Criminal Law is the body of law that defines criminal offences, regulates the apprehension, charging, and trial of suspected persons, and fixes punishment for convicted offenders. The offences that involve criminal law, a part of public law, are those against the state. Criminal law presupposes a rule of law in defining acts as criminal. In other words, however immoral or unjust an act may be thought to be, it is not a crime unless the law says it is one. Under the common law, custom and precedent define criminal action; in countries or states where a legal code exists, statute defines it. Criminal law usually prohibits the trial of a person a second time for the same offence (double jeopardy) and contains statutes of limitations — that is, limits for the period during which charges may be made. A crime is usually defined as a voluntary act or omission, in conjunction with a given state of mind. Acts committed during fits of epilepsy or while sleepwalking are involuntary and thus do not qualify as crimes. Mental disorders are also widely recognized as limiting responsibility for acts otherwise regarded as criminal. Other factors entering into the determination of criminal intent are selfdefence, defence of other persons, protection of property, and enforcement of the law. The law of most countries recognizes that the use of force, while not justifiable, may be excused if the defendant believed that the use of force was necessitated by special circumstances. Criminal acts include arson, rape, treason, aggravated assault, theft, burglary, robbery, and murder.
Література:
1. Барановська Т.В. Граматика англійської мови. Збірник вправ: Навч. посібник. Видання друге, виправлене та доповненею – Мова англ., укр. – Київ: ТОВ “ВП Логос-М», 2007. – 384с.
2. Л.В. Мисик, А.Л. Арцишевська, Л.Р. Кузнєцова, Л.Л. Поплавська. Англійська мова. Комунікативний аспект. / За ред. доц. Мисик Л.В. – Підручник. – К.: Атіка, 2000. – 368с.
3. Гужва Т. М. Англійська мова: Розмовні теми: Навч. посіб. Для студентів фак. Інозем. Філології, університетів, ліцеїв, гімназій та коледжів. – Харків: Фоліо, 2005. – 414с.
4. Бессонова І. В. Англійська мова (за професійним спрямуванням). Навчальний посібник для дистанційного навчання. – К.: Університет «Україна», 2005. – 263с.
Практичне заняття 2
Тема: В готелі. Резервація готелю (реєстрація і виписка з готелю).
1. Read, translate and try to retell the text.
At a Hotel
Service is supposed to begin at the door. So an employee who is important during the reception procedure is the doorman. He is stationed at the entrance to the hotel and assists the guests in and out of taxis and cars, calls for cabs. etc. Veryoften guests will ask him for directions to restaurants, nightclubs, cafes, shops, or other hotels.
In the lobby of a hotel there is a registration desk, where guests check in and out, pick up and deposit keys, andso on. The check-in procedure takes a few minutes. The guest is given a registration card to fill in: the name and address, thepassport number for foreign nationals. The desk clerk, or receptionist, enters the guest's room number, the room rate, andthe arrival and departure dates into the computer.When all formalities are over, the bellman shows the guests to their rooms and assists them with their baggage, lieshows them where the light switches are and explains the use of the room appliances, such as the TV set, cooking facilities, ifany, and the air conditioning. He can also run errands for you. For each service rendered the bellman will expect a tip.
If any information is required, it can be received at the hotel's information desk which is supervised by a concierge. Concierges are always ready to help the guests. They can make reservations for theatres or flights, arrange sightseeing tours, mail letters and, in general, provide all kinds of useful information. The hotel bill can be paid in several ways. Besides cash, credit cards are universally accepted. In fact, many hotels require their guests to produce a credit card whenregistering. Otherwise, a cash deposit is required. The guests may also pay with traveler’s checks when checking out. Hospitality is of greatest importance for hotel. Hospitality is not an abstraction - it is a clean room, a comfortable bed, a
hot shower, a good meal, a courteous doorman and - last but not least - a good profit! Run errands - виконуватидоручення Expect a tip - очікуватиначайовіТо be stationed - бутирозташованим Concierge - адміністратор cash deposit - завдатокготівкою courteous doorman - ввічливийшвейцар
Answer the following questions
1. What kind of hotels are the most luxurious?
2. What do motels provide the guests with?
3. What does "hotel chain "mean?
4. What questions must you answer to fill in a registration card?
5. What does a guest have to fill in?
6. Who can run errands for you?
7. What are important hotel employees and their functions?
8. Where can any information be received?
9. What kinds of help can concierges do for the guests?
10. How can a hotel bill be paid?
11. How can you pay bill if you have no cash?
12 What is hospitality of great importance for a hotel?
13. What kind of room will you require if you are going to stay:
a) alone b)with your wife (husband) c) with your whole family
14. To whom will you apply if you want:
a) hotel accommodation b) a car for a couple of days
c) information about an air flight d) assistance in turning on the air conditioner?
Граматичнийматеріал: Сполучники
Fill in and but or so
1. Jaewon was cold, ________ he put on a coat.
2. Maria tried to read a novel in French,________ it was too difficult.
3. To get from Vancouver to Victoria, you can fly, ______ you can ride the ferry.
4. I bought a bottle of wine,_______ we drank it together.
5. The waiter was not very nice,_________ the food was delicious.
6. I went to buy a Rolling Stones CD, ________ the shop didn't have it.
7. Anna needed some money, ________ she took a part-time job.
8. There's so much rain lately! Maybe it's because of El Nino,_____ maybe it's just coincidence.
9. Julie has a guitar, ________ she plays it really well.
10. The concert was cancelled, ______ we went to a nightclub instead.
I will be late today ________ my car has broken down.
? though
? because
________ my wife likes to travel abroad, I prefer to stay at home for my vacations.
? Whereas
? Since
I don't drink coffee ________ it makes me nervous.
? although
? as
Paula got the job ________ she had no experience.
? as
? even though
Jun couldn't buy any Christmas presents ________ he didn't have any money.
? even though
? because
________ it was raining, I didn't get wet.
? Although
? Because
Jerry passed the exam first time ________ I had to retake it three times.
? as
? while
________ Mei Li doesn't speak English, she can't go to university in Canada.
? Since
? Whereas
Робота над текстом за профілем спрямування:
Other concerns of criminal law are conspiracy, a rather broad term that denotes agreement between two or more individuals to commit a crime, and attempt. The definition of attempt varies from one legal system to another, but essentially it is preparation for criminal action that has gone beyond a legally defined point. Important differences exist between the criminal law of most English-speaking countries and that of other countries. The criminal law of England and the United States derives from the traditional English common law of crimes and has its origins in the judicial decisions embodied in reports of decided cases.England has consistently rejected all efforts toward comprehensive legislative codification of its criminal law; even now there is no statutory definition of murder in English law. Some Commonwealth countries, however, notably India, have enacted criminal codes that are based on the English common law of crimes. The criminal law of the United States, derived from the English common law, has been adapted in some respects to American conditions.
Література:
1. Барановська Т.В. Граматика англійської мови. Збірник вправ: Навч. посібник. Видання друге, виправлене та доповненею – Мова англ., укр. – Київ: ТОВ “ВП Логос-М», 2007. – 384с.
2. Л.В. Мисик, А.Л. Арцишевська, Л.Р. Кузнєцова, Л.Л. Поплавська. Англійська мова. Комунікативний аспект. / За ред. доц. Мисик Л.В. – Підручник. – К.: Атіка, 2000. – 368с.
3. Гужва Т. М. Англійська мова: Розмовні теми: Навч. посіб. Для студентів фак. Інозем. Філології, університетів, ліцеїв, гімназій та коледжів. – Харків: Фоліо, 2005. – 414с.
4. Бессонова І. В. Англійська мова (за професійним спрямуванням). Навчальний посібник для дистанційного навчання. – К.: Університет «Україна», 2005. – 263с.
Практичне заняття 3
Тема: Послуги працівників готелю.
1. Read, translate and try to retell the text
Guest Service
Hotels offer a variety of services to their guests. The most traditional are laundry service (clothes washing) and valet service (shoe shining and clothes dry-cleaning and pressing), although some hotels run them on the do-it-yourself basis. A big hotel will also have a restaurant, a bar and a coffee shop, a bookstore or a newsstand, a gift shop selling a variety of souvenirs, and a drugstore providing the guests with medicine and cosmetics. At a luxury hotel one can often find a barber's shop and a beauty salon. The guests might also need the services of a car rental agency, to be able to rent a car through the hotel. Many hotels provide a free morning paper and free drinks ("cocktails") inthe afternoon.
Local phone calls are usually free, long distance calls are added to the room bills, and are 2 to 3 times more expensive than from a pay-phone down in the lobby. You can also order various services from the front desk by dialing"0".
A number of hotel staff relies on tips to raise their wages. The bellman expects up to $1 per bag for taking your baggage to your room. The hotel doorman gets at least 50 cents if he summons a taxi (and of course your taxi driver should be given 15 per cent of fare!). Chambermaids usually receive a few dollars if you stay at a hotel for several days, or else you may leave a dollar note under an ash-tray as you leave the room every morning. In restaurants andnightclubs you are expected to tip 15 to 20 per cent of the bill (before taxes are added). No tipping is required for elevator operators or hotel desk clerks.
Tipping allows you to reward good service. On the other hand, if the service has been bad n у tip need be left. It is a good idea to consider all these expenses when you are anticipating the cost of your stay at a hotel.
