2015-09-06
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| A | Read through the statements and put them in the correct order. Compare your answers with a partner. | |
| You show the assistant your receipt. You get a receipt. You look for an item of clothing you want. You take it off and try another one on. You decide to buy it. You take it home and find a problem with it. You try it on. You get your money back. You pay for it. You take it back. You ask for a refund. | ||
| B | Match these sentences with the statements in A. Compare your answers with a partner. | |
| Example: Here’s my receipt. = You show the assistant your receipt. | ||
| Here’s my receipt. Excuse me, where is the changing room? I’ll take it. Do you take American Express? Oh, no, there’s something wrong with it. Excuse me, I’m looking for a sweater. Could I have my money back, please? I’m afraid it doesn’t fit. Here’s your receipt. I bought it here last week and I’m afraid... Thank you. | ||
| C | Skeleton story. Write out this story adding words where necessary and using the correct tenses of the verbs. | |
| Example: Last/week/shopping/city/centre Last week I went shopping in the city centre. | ||
| See/ trousers/ decide/ try on pay/ cash/ get/ receipt take/ home/ discover/ problem take/ back/ shop/ ask/ refund assistant/ want/ see/ receipt give/ me/ money/ back/ immediately | ||
& Reading
Read the text and discuss it in your class.
Know Your Rights!
Complaining about faulty goods or bad service is never easy. Most people dislike having a fuss. However you are shopping it is important to know your rights.
What are satisfactory goods?
1. The goods must not be broken or damaged and must work properly.
2. The goods must be as described.
3. The goods should meet your demand.
If things go wrong...
Go back to the shop, say that your cancel the purchase and ask for a complete refund, repair or replacement.
There are four golden rules:
1. Examine the goods you buy at once!
2. Keep any receipts given.
3. Don’t be afraid to complain!
4. Be persistent (but not aggressive)!
