2015-03-22
509
| Ссылка Что случилось Что можно сделать | Dear Sir We refer to our Order No. 357/06 for chemical equipment which arrived here on 14 January 20.... On examining the consignment we found that spare parts in cases 137, 396 and 401 are badly smashed and therefore cannot be used. We are enclosing herewith a detailed report with photographs. We should be very much obliged if you would send us replacements at your earliest convenience. We hope to hear from you soon. Yours faithfully |
Letter 2. Claim concerning delayed shipment
| Dear Sir We refer to our order No. 945-07 for copper which should have arrived here by 15 February 20.... As we need this consignment urgently we should be obliged if you would expedite shipment and advise us (by telex) when we may expect delivery. Your early reply will be appreciated. Yours faithfully |
Letter 3. Claim concerning a mistake
| Dear Sir Thank you for your letter of 16 March 20... enclosing Invoice No. 350891/15. To our surprise we find that according to the above Invoice you have charged higher prices than you specified in your offer. Please advise us if there has been a change in your policy. Yours faithfully |
Letter 4. Claim concerning inappropriate service
| Dear Sir In my letter of 1 August I requested details of your new models of cameras, especially "Velconex-360", but I have not yet received your reply. The details are required urgently and I would be obliged if you could send them without further delay. Yours faithfully |
Письмо 4 больше похоже на мягкое напоминание (reminder), а не на претензию. На самом деле письма-напоминания и претензии очень похожи, в их основе лежит одна и та же идея: то, что должно было быть сделано, до сих пор не сделано. И напоминания и претензии могут быть разными по тону – от мягких до достаточно категоричных.
|
|
|
Exercise 2. Read the following letters reminding the addressee – first mildly, then more insistently – about his or her obligations on the order.
Letter 1
| Ссылка Что случилось Что можно сделать | Dear Sirs With reference to our purchase order No. 39/47 of 2 September the goods should have been delivered by 25 November at the latest. Unfortunately, we have not as yet received the shipment, nor have we received any notice of shipment. As we urgently need the goods, we request immediate shipment. Yours faithfully |
